Last updated: [27/08/2025]

1) Agreement to Terms

These Terms & Conditions (the “Terms”) govern your access to and use of Reterra websites, web and mobile applications, and related services (the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

If you have a signed Order Form, Master Services Agreement (MSA), or Data Processing Addendum (DPA) with us, those documents prevail to the extent of any conflict.

2) Eligibility & Accounts

You must be at least 18 years old to use the Services. You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3) Subscriptions, Trials & Fees

Access to certain features may require a paid subscription or an executed Order Form. Fees, billing cycles, and payment terms will be set out in the applicable Order Form or checkout page. Unless stated otherwise, subscriptions renew automatically for the same term and can be cancelled effective at the end of the current term. Fees are non‑refundable except as required by law or expressly stated in an Order Form.

4) Acceptable Use

You agree not to (and not to allow others to): – Violate laws or rights of others; upload unlawful, infringing, or harmful content.
– Interfere with or disrupt the Services, or circumvent security or access controls.
– Reverse engineer or copy the Services except as permitted by law.
– Misuse integrations or send spam, unauthorized messages, or malicious code.
– Collect data from the Services by automated means without permission (no scraping).
– Use the Services to create a competing product.

We may investigate violations and suspend or terminate access where appropriate.

5) Customer Data & Privacy

“Customer Data” means data that you or your users submit to the Services, including content relating to properties, residents, guests, or transactions. You retain ownership of Customer Data. You grant Reterra a non‑exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Services, comply with law, and prevent fraud or abuse. Our use of personal data is described in our Privacy Policy.

If a DPA is in place, it governs the processing of personal data on your behalf.

6) Integrations & Third‑Party Services

The Services may enable integrations with third‑party products (e.g., identity programs, payment gateways, smart locks, listing portals). Your use of third‑party services is governed by their terms and privacy policies. We are not responsible for third‑party services and may enable, modify, or disable integrations at any time.

7) Intellectual Property

Reterra and its licensors own all rights, title, and interest in and to the Services, including software, documentation, designs, logos, and trademarks. No rights are granted except as expressly stated in these Terms. You may provide feedback; we may use it without obligation.

8) Confidentiality

“Confidential Information” means non‑public information disclosed by either party that is marked or should reasonably be understood as confidential. The receiving party will use the same care it uses to protect its own confidential information (not less than reasonable care) and will use confidential information only to fulfill these Terms. This section does not limit use or disclosure of information that is public, independently developed, or rightfully obtained from others.

9) Warranties & Disclaimers

We warrant that we will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available”, and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. Beta or preview features are provided without warranties and may be modified or discontinued at any time.

10) Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, revenues, or data), even if advised of the possibility; and (b) each party’s aggregate liability arising out of or relating to the Services will not exceed the amounts paid or payable to Reterra for the Services giving rise to the claim in the twelve (12) months preceding the event.

11) Indemnification

You will defend, indemnify, and hold harmless Reterra and its affiliates, officers, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) your use of the Services in violation of these Terms or law; or (ii) Customer Data or content you submit.

12) Suspension & Termination

We may suspend or terminate access to the Services if you violate these Terms, fail to pay fees when due, or create security or legal risk. You may terminate your subscription at the end of the current term as described in Section 3. Upon termination, your right to use the Services ceases, but certain provisions (e.g., confidentiality, IP, limitations of liability) will survive.

13) Governing Law & Dispute Resolution

These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law rules. Courts located in Riyadh will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.

14) Changes to the Services or Terms

We may modify the Services to improve performance, security, or compliance. We may update these Terms from time to time; continued use after changes become effective constitutes acceptance. If changes are material, we will provide notice by appropriate means.

15) Notices

Notices to Reterra must be sent to support@reterra.io and are deemed given when received. Notices we provide may be delivered via email, in‑product messages, or by posting on our website.

16) General

These Terms constitute the entire agreement regarding the Services, superseding prior or contemporaneous agreements on the same subject, except as noted in Section 1. If any provision is invalid, the remainder will remain in effect. Neither party’s failure to enforce a provision is a waiver. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a corporate transaction.