Privacy Policy
Last updated: [27/08/2025]
1) Who we are
Reterra (“Reterra”, “we”, “us”, or “our”) provides an all‑in‑one prop‑tech platform for real‑estate developers, operators, and communities. Our headquarters are in Riyadh, Kingdom of Saudi Arabia.
Contact: support@reterra.io
Phone: +966 500097205
This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our websites, use our web or mobile apps, or interact with us (together, the“Services”).
2) Scope & roles
We act as a data controller for personal data we collect about website visitors, demo sign‑ups, and our own customers. When our customers upload or enter personal data into our platform (e.g., resident or guest profiles), we typically act as a data processor and process that data on their instructions.
3) The data we collect
Data from third parties & integrations
Note: Customer organizations decide which integrations to enable. When you connect an integration, the provider’s own privacy policy applies in addition to this one.
4) How we use personal data
We use personal data to: – Provide, operate, and improve the Services.
– Create and manage accounts, authenticate users, and personalize experiences.
– Process transactions, invoices, and payments.
– Enable identity verification and access features where configured.
– Send service, security, and transactional communications.
– Provide customer support and training.
– Detect, prevent, and investigate fraud or abuse.
– Comply with legal obligations and enforce our Terms.
Legal bases (where applicable)
Depending on your location, we rely on one or more of the following: consent, contract performance, legitimate interests (e.g., to secure and improve the Services), and legal obligations.
5) Cookies & tracking
We use cookies and similar technologies to run the site, keep you signed in, remember preferences, analyze usage, and, where permitted, support marketing. You can manage preferences in your browser or via our cookie banner (where available). Disabling certain cookies may affect functionality.
6) How we share personal data
We may share personal data with: – Service providers who process data on our behalf (e.g., hosting, analytics, communications, payments, customer support).
– Integrations & channel partners that you choose to connect.
– Professional advisors (legal, accounting) under confidentiality.
– Corporate transactions (merger, acquisition, or asset sale) subject to appropriate protections.
– Authorities where required by law or to protect rights, safety, and security.
We do not sell personal data.
7) International transfers
Your data may be processed in countries other than where you reside. Where required, we implement appropriate safeguards (such as contractual protections) to protect personal data when it is transferred internationally. Details can be provided upon request.
8) Data retention
We keep personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and customer instructions. When data is no longer needed, we delete or anonymize it.
9) Your rights
Subject to applicable law, you may have the right to access, rectify, erase, restrict or object to processing, and port certain data, as well as the right to withdraw consent at any time (without affecting prior processing). You can also opt out of marketingcommunications by using the unsubscribe link or contacting us.
To exercise rights, email support@reterra.io. We may need to verify your identity and jurisdiction before responding.
10) Security
We use administrative, technical, and physical safeguards designed to protect personal data. No system is perfectly secure; we encourage you to use strong passwords, keep credentials confidential, and promptly notify us of any suspected unauthorized activity.
11) Children
Our Services are intended for business use and are not directed to children under 18. We do not knowingly collect personal data from children.
12) Third‑party links
Our Services may link to third‑party websites or apps. Their privacy practices are governed by their own policies; please review them.
13) Changes to this Privacy Policy
We may update this Policy from time to time. If we make material changes, we will take appropriate steps to inform you (for example, by posting a notice in the product or updating the “Last updated” date).
14) How to contact us
Questions about privacy or this Policy?
Email: support@reterra.io
Phone: +966 500097205
Address: Riyadh, Kingdom of Saudi Arabia